Video introduction to Parentsquare

Frequently Asked Questions about ParentSquare

Do I have to use ParentSquare on my SmartPhone?

No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.

How do I find the ParentSquare app?

To download the mobile app, search for "ParentSquare" in Google Play (Android) or the App Store (iOS).

Will all teachers be using ParentSquare for home-to-school communication this year?

ParentSquare will be the main source of communication across the district. However, individual teachers may utilize complementary methods of communication at times.

Do I have to create a ParentSquare account?

You do not! School and district information sent via ParentSquare will be delivered to your email inbox even if you don't create an account. That said, it's important to know that what a registered user can see and have access to and what a non-registered user can see and have access to will be different. For a detailed list of registered vs non-registered accounts, click here.

How do I sign up or opt-in to receive messages and notifications?

You don’t have to take any action to receive emails, texts or phone calls. Our student information system (Skyward) syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts.

Can I access communications for more than one of my students from the same account?

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s).

What types of messages will I get?

ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Another method would allow your school or teacher to send that post to parents/guardians in the form of a text or email. Staff can also choose to send direct messages to one or more individual users.

"Smart alerts” sent at the district and school level — can be sent via text, email or phone call. “Urgent smart alerts” are messages sent via text, email and phone for things like inclement weather announcements and health and safety issues.

How do I change my password?

Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.

Can I change the email and/or cell phone number on my account?

If you wish to change your contact information, please contact your school or update the information through Skyward. Skyward syncs nightly with ParentSquare to update information.

English is not my first language. How can I receive content in my native language?

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings.

Is it possible to contact my child's teacher directly and privately?

You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English.